Email writing

Write better emails!
“New” and “reply” email exercises
published daily.

Have you ever worried if your emails really communicate your message? Or worse, if they accidentally convey the wrong message? The email writing exercises at IDIY are designed to make you a skilled email writer as soon as possible — because in email writing, there is often little room for error and no time to waste.

Our daily email writing exercises cover a wide variety of realistic situations, from internal/external business emails to email communication with friends, professors, etc. Furthermore, each exercise has both “new” and “reply” scenarios, so that you will become confident sending emails in any situation!

You’re in good hands — our instructors have industry experience, making them expert email writers on top of being skilled instructors.

: We publish new email exercises daily, covering a wide range of situations from formal to casual, as well as “new” and “return” scenarios. Our email exercises are designed to be both fun and challenging, so that you will never get bored while becoming an emailing expert!

Our email writing exercises

【Scenario】: The renewal of your apartment’s rental contract is approaching. However, you have yet to receive any notice or renewal documents from the property management agency, so you inquired the agency to ask for the necessary paperwork. They have responded to you as follows. Please write a reply considering the points below.

【Hints】

Start your email by telling them who you are, such as the name of your apartment and apartment number. You can use “AA”, “BB” and so on for the names or personal information.
Remind them that your rental contract renewal is approaching, and that you have not received any notice or renewal documents from them. Here, you may also mention when your contract is up.
Ask them when they will send you the necessary paperwork.
Conclude your email by asking for their swift response.

【Scenario】: The renewal of your apartment’s rental contract is approaching. However, you have yet to receive any notice or renewal documents from the property management agency, so you inquired the agency to ask for the necessary paperwork. They have responded to you as follows. Please write a reply considering the points below.

【Incoming email】

Dear XXXX,

We sincerely apologize for the inconvenience. The landlord of the property has changed recently and we are making updates to your renewal contract documents.

Please kindly let us know if you have any update on your end, such as a change in your employment status and the number of your household members.

Thank you very much for your understanding.

Best regards,
ABC Management

【Hints】

Start your email by thanking them for their reply.
Freely ask questions regarding the change in landlord, such as asking them if the rental conditions or the monthly rent will change. Here, you may ask them when they will be able to send you the necessary documents.
Freely answer if there is any update they need to make on your paperwork. (e.g. Your employment status, the number of your household members, workplace, etc.), If answering “yes”, please tell them the details but make sure to use fictional information.
Conclude your email by telling them you are looking forward to hearing from them.

【Scenario】: You work at a trading company. Your received a quotation for 3,000 units of Machinery A (an electric machinery) from an overseas manufacturer, but it was over your budget. Please email the manufacturer to negotiate the price.

【Hints】

Start your email by thanking them for issuing the quotation for Machinery A.
Tell them it is over your budget and politely ask for a discount. Here, improvise the negotiation price. (e.g. Negotiate with them to lower the price by X (discount amount) per unit, Negotiate with them for a 20 percent discount from the initial quotation.)
Tell them what you can offer in exchange of the price discount. (e.g. Offer to increase the amount ordered by X units, Offer them upfront payments, etc.)
You may express how much you want to make the deal with them by praising their service or product quality.
Conclude your email by thanking them for their consideration.

【Scenario】: You work at a trading company. Your received a quotation for 3,000 units of Machinery A (an electric machinery) from an overseas manufacturer, but it was over budget. You emailed the manufacturer to negotiate the price and they have responded to you as follows. Please write a reply considering the points below.

【Incoming email】

Dear XXXX,

Thank you for reviewing the quotation of Machinery A.

Although we would love to make the deal with you, we are afraid that we are unable come down to your suggested price point with the current conditions.

If you are willing to increase the order size to a minimum of 4,000 units per order/month, we would be happy to offer you a 15 percent discount or more, depending on your counteroffer.

We are looking forward to hearing from you soon. Thank you for your consideration.

Sincerely,
YYYY

【Hints】

Start your email by thanking their offer.
Freely answer if you can concede to their request. If answering ‘no’, freely make a counteroffer. (e.g. Offer the minimum order of 3,500 units per order with an order interval of every 40 days and ask for a 12 percent discount. Offer the minimum order of 5,000 units per order and ask for a 25 percent discount. etc.)
You may express how much you want to make the deal with them by praising their service or product quality.
Conclude your email by thanking them for their consideration.

【Scenario】: You placed an order online the other day but you have just realized that you ordered the wrong quantity. The order status says that the order is “processing” and you can’t cancel the order from the website. Please email the shop to request a cancellation.

【Hints】

Start your email by telling them you have a cancellation request. You can use No.12345 for the order number and “Product A” for the product’s name.
Explain to them how you ordered the wrong quantity and you want to re-order it but the order status is already “processing” and that you can’t cancel the order from the website.
Tell them you are looking forward to their prompt response and conclude your email with thanks.

【Scenario】: You placed an order online the other day but you realized that you ordered the wrong quantity. The order status said that the order was “processing” and you couldn’t cancel the order from the website, so you emailed the shop to request a cancellation. They have responded to you as follows. Please write a reply considering the points below.

【Incoming email】

Dear XXXX,

Thank you for your inquiry.

Our website clearly states that we cannot accept cancellations when an order is already processing. We are afraid that we cannot meet your request as your order is already in the process of shipment.

We sincerely apologize for the inconvenience. Please feel free to contact us should you have further questions.

Thank you for shopping with us.

Sincerely,
ABC Online Shop

【Hints】

Start your email by thanking them for their prompt reply.
As they say that your order can’t be cancelled at this point, negotiate with them to change the quantity of your order by improvising the details including the order quantity. If you are going to request for them to increase the order quantity, please tell them how you would like to pay the difference as well. If you can, you may also mention the reason why the quantity needs to be changed. (e.g. You need the full quantity of the product for your company event by the specific date.)
Tell them you are looking forward to their prompt response and conclude your email with thanks.

: Become a confident email writer by writing emails in various scenarios, including both “new” and “return” situations. Together with expert advice from our instructors, many learners have taken their careers to the next level!

Challenge yourself!

You are a university student. You don’t feel well and can’t attend tomorrow’s lecture, but there is a report that needs to be submitted by tomorrow. Please write to the professor about your absence and the report.

【Hints】

Start your e-mail with a brief greeting and tell him/her how you are not feeling well and make a sincere apology for not being able to attend tomorrow’s lecture. Here, you may improvise your cold symptoms such as by telling him/her you have a fever of __ degrees Celsius.
Mention about the report that needs to be submitted by tomorrow and ask him/her if he/she can extend the submission date. Here, please make sure to let him/her know when you can submit the report. (e.g. By the end of this week.)
You may apologize to him/her for troubling them during their busy schedule and conclude your e-mail by thanking them for their time and consideration.

Yoko Tanaka
35 Victoria Embankment
London, England SW1A 2JL, UK
July 1, 2022

Dear Mr. Smith,

I am writing to you since I am not feeling well today. I have a fever of 39 degrees Celsius.
I am very sorry that I am not able to attend tomorrow’s lecture.

There is a report that needs to be submitted by tomorrow, and I was wondering if you could extend the submission date for me. I will be able to submit the report by the end of next week.

I am sorry to trouble you during your busy schedule.
Thank you for your time and consideration.

Best Regards,
Yoko Tanaka

*Please make up the personal information in your emails, including names, location, phone numbers, etc.

: “New” emails are more difficult than “reply” emails, as you must start from scratch. Our “reply” emails may give you some hints when you’re stuck!

You are a university student. You don’t feel well and can’t attend tomorrow’s lecture but there is a report that needs to be submitted by tomorrow, so you wrote to the professor about your absence and the report. He/She has responded to you as follows. Please write a reply considering the points below.

【Incoming email】: Dear XXXX,

Thank you for your email. I’m sorry that you are not feeling well and hope you get better soon.

As for the report, I can wait until the end of this week but please keep in mind that points will be deducted from the assignment score for missing the deadline, calculated by how many days you were late.

I’m on campus every day except Thursday. Let me know when you can drop by my office. I am free after 3 pm this Wednesday so I can give you the summary of the lecture, if you like.

Anyway, take care!

Warm regards,
YYYY

Thank you for your assistance.
Best regards,
XXXXX

【Hints】

Start your e-mail by thanking the professor for extending the report deadline.
Thank them for their kind reminder about the deduction of points, and you may tell him/her you are going to submit the report as early as possible, or tell him/her by when you are going to submit the report. Here, you may ask him/her how many points will be deducted if you are late by X days.
If you are going to answer that you can submit the report on Wednesday, you may also add that you would love to have a meeting with him/her to take notes of the summary of his/her lecture. If you are going to answer that you can’t submit the report on Wednesday or you are not available after 3 pm Wednesday, please make a sincere apology along with your reason, and ask him/her if it is possible for him/her to have a meeting with you sometime next week.
Conclude your e-mail with a word of thanks.

Yoko Tanaka
35 Victoria Embankment
London, England SW1A 2JL, UK
July 1, 2022

Dear Mr. Smith,

Thank you for your reply and extending the report deadline. I will make sure to submit it by the end of this week.

I understand that points will be deducted from the assignment for missing the deadline, calculated by how many days I was late.

I think I will be able to visit your office on Wednesday, and I would very much appreciate a summary of the lecture I have missed.

Thank you for your time and consideration.

Best Regards,
Yoko Tanaka

*Please make up the personal information in your emails, including names, location, phone numbers, etc.

: The “reply” email is a great exercise for beginner to intermediate learners. The incoming email may contain hints, and looking for them is also a great way to train your reading skills. Start slowly with our reply email exercises, and you will soon become a skilled email writer with some practice and personalized advice!

Pricing

Advance Text Correction: 2 points/word

Corrections with detailed explanations
2 questions + 1 image free upload
2 IDIY points ≈ $0.20
50 words corrected for ~$10.00.

Basic Text Correction: 1 point/word

Corrections without explanations
1 IDIY point ≈ $0.1.
50 words corrected for ~$5.00.

: “This is a pen.” = 4 words.
Calculate your correction fee by multiplying your word count by how many points is required for your correction.
The calculation above applies to the purchase of 1000 IDIY points.

Start here
- About IDIY
- Correction styles
Services
Use cases
Instructors
- All instructors
Pricing
Contact us
- FAQs/Inquiries
- Teach at IDIY

TOEIC(R) and TOEFL(R) are registered trademarks of Educational Testing Service (ETS). This website is not endorsed or approved by ETS.
EIKEN(R) is a registered trademark of the Eiken Foundation of Japan. This website has not been approved, endorsed, or otherwise reviewed by the Eiken Foundation of Japan.
The company names, school names, service names and product names appearing on this website are registered trademarks or trademarks of the respective companies.

Email writing

Write better emails!“New” and “reply” email exercises published daily.

Our email writing exercises

Challenge yourself!

Pricing

Write better emails!
“New” and “reply” email exercises
published daily.